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ComEd cares about your safety. We regularly receive reports of individuals posing as ComEd employees. We want to help you be better informed and avoid being the victim of an energy scam or disconnect-related fraud. Be aware, be prepared!
These imposters may contact you and falsely claim that your electric service will be disconnected unless payment is made. They may instruct you to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information. They also use a tactic called “spoofing” to manipulate the Caller ID displayed phone number so that it appears as a ComEd number.
ComEd will never call or come to your home or business to:
A ComEd field employee may knock on your door if we are unable to access equipment, like our meter or pedestal transformer. You can identify a ComEd employee by:
ComEd underwent a logo change in 2022, so you may continue to see the red ComEd logo on uniforms, badges and vehicles until it is phased out.
BEWARE! Scammers also may be wearing ComEd clothing and a fake ComEd ID badge. To conﬁrm that someone is really a ComEd employee, simply call 800-EDISON1 (800-334-7661) before engaging with the person. A true ComEd employee is happy to wait while the call is made.
We also ask customers to be wary about sharing the following information:
Different types of scams can occur at any time:
Report any suspicious behavior immediately. Call 800-EDISON-1 to report. If you believe you have been the target of a phone scam, ComEd urges you to contact the Illinois Attorney General’s office at 1-800-386-5438(TTY 1-800-964-3013), or visit the Illinois Attorney General's website and select the “Protecting Consumers” link.
The Better Business Bureau Scam Tracker is a free tool anyone can use to report suspected scams. Consumers are encouraged to report scam encounters whether or not you lost money because your reports warn others so they can avoid similar cons.
If you believe your identity has been stolen and a ComEd account has been opened in your name, you may make a claim regarding the fraudulent activity by filling out an affidavit.
Identity Theft Affidivat (pdf)
Please mail or fax completed forms to:
ComEd ATTN: Revenue Management
P.O. Box 2550
Chicago, IL 60690-2550