CodeRED

CodeRED-logo-2

If you reside or own property within the incorporated limits of Villa Park and would like to receive CodeRED emergency messages you may sign up by clicking the here

IMPORTANT: USE YOUR PHYSICAL VILLA PARK ADDRESS. DO NOT USE POST OFFICE BOXES OR OUT OF TOWN ADDRESSES.

CodeRED Frequently Asked Questions

What is CodeRED? 

The CodeRED Emergency Notification System is a fast communication service allowing the Village of Villa Park to notify citizens of an emergency situation. This service is free to all Villa Park residents and businesses located within our incorporated limits.

How will I benefit from this service?

This high-speed telephone system allows the Village to contact participants to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

What do I have to do to receive this benefit?

To receive CodeRED warnings you must register your home, cell phone, or business phone number in the CodeRED database. The link is on our home page. To register multiple cell phone numbers to a Villa Park address, click continue at the bottom of the first registration page and add your information and additional phone numbers on the next pages.

How does it work?

CodeRED delivers the important message through a high-speed telephone calling system to all phone numbers on the CodeRED database. Village staff access CodeRED via a secure portal on the web. A "call area" is marked identifying street addresses. Telephone numbers are matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A pre-recorded message is sent out via the telephone with information about the incident and possibly instructions for action to be taken.

What should I do if I receive a CodeRED message?

* Listen Carefully

* Follow Instructions

* Don’t hang up until you hear the whole message

(the message will not be repeated)

* DO NOT call 9-1-1 unless instructed to do so (You will only tie up emergency lines)

What should I do if I don’t receive a message?

Your area of the community may not be affected. In which case, you won’t receive a call even if it’s only a block away.

Will the system work with cell phones?

Yes. But, your cell phone number needs to be associated with your Village of Villa Park address. We encourage you to register your cell phone number. To register multiple cell phone numbers to a Villa Park address, click continue at the bottom of the first registration page and add your information and additional phone numbers on the next pages.

What is CodeRED used for?

CodeRED will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential.

How Do I Register?

The following information is required to add a telephone number into the "CodeRED" database: first and last name; address (physical address, no P.O. boxes); city; state; zip code; and primary phone number. A primary phone number is most likely the identified home phone number. An alternate phone number, such as a mobile phone, can also be entered and both the primary and alternate line will be contacted in the event of an emergency. The system works with cellular phones but requires a Village of Villa Park street address.

For those who are hearing impaired the sign up form offers a TDD ONLY option for tone delivery of emergency messages. Messages delivered to phone numbers marked TDD will only be delivered in a TDD/TTY format. For those without Internet access, a computer is available at the Villa Park village hall to allow you to access to register.

THIS SYSTEM WILL BE USED FOR EMERGENCY PURPOSES OR NOTIFICATION OF INFORMATION CONSIDERED TO BE VITALLY IMPORTANT

Examples of times when the CodeRED system could be utilized: drinking water contamination, utility outage, evacuation notice, missing person, fires or floods, bomb threat, hostage situation, chemical spill or gas leak, and other emergency incidents where rapid and accurate notification is essential for life safety.

Is there a mobile app?

Yes, with the CodeRED Mobile Alert app found in the App store or Google play– the nation’s most downloaded public safety notification app – OnSolve enables subscribers to receive these notifications directly to their mobile device whether at home, on the road, or traveling around the country.

These mobile push notifications deliver relevant, location-based alerts based on GPS location to ensure you receive critical information when you are in a CodeRED client’s jurisdiction.

Benefits include:

Free download – Protects residents and visitors traveling across CodeRED communities

Customized user experience – Subscribers choose the types of alerts they wish to receive

Detailed notifications – Messages can include text and/or audio and feature a map with location of the warning area

Simple interface – Ad-free, easy-to-use interactive map with color-coded icons, available on iOS and Android devices

Customizable settings – Optional audible hands-free driving, establish personal warning radius, and view optional weather feeds