An application is required to be completed for each new owner or tenant of a residence in Villa Park. These applications are available in the Finance Department at the Village Hall located at 20 S. Ardmore Avenue or download the form below.
This application must be completed and returned to the Finance Department within 30 days in person along with your check for your security deposit (see below for information). In addition to the application, you will need to provide two forms of identification one of which must be a government issued photo ID (i.e. Drivers License, State ID). If application is not made within 30 days of occupancy, the water service will be terminated and a reinstatement fee will need to be paid in order to re-establish service.
SECURITY DEPOSIT
A security deposit is required from the applicant for each home or commercial unit to be serviced with water. The deposit is refundable upon request after 4 years of good payment history, or will be applied to your final water bill. If the residence or commercial unit to be served is not occupied by the owner, a security deposit will be required from the tenant occupying the premises. The security deposit is $100.00 for single family homes, or per unit for multiple family dwellings and is payable prior to occupancy. Business owners should contact the Utility Billing Clerk at (630) 592-6067 for deposit amounts.
BILLING AND PAYMENT
All water, sewer and refuse services are billed quarterly and are payable within twenty (20) days. If payment of the full amount of the bill is not made within this period, a service charge of five percent (5%) of the amount still outstanding will be added to the amount due.
Please return the bottom portion of your Village utility bill to ensure it gets posted to the proper account. If you are paying on-line through your bank, you must provide them your correct utility bill account number. Allow extra time for mailing payments and for paying on-line at your bank. The banks do not deposit directly to the Village of Villa Park, instead a check is mailed to us with your account number printed on it.
For convenience, a drive-up box is available in the parking lot on Home Ave. next to the Village Hall for making payments (Please do not put cash payments in the drop box). Payments may be placed in the box for next day processing. Payments are picked up from drop box at 8:30a.m. daily.
Any questions about your water, sewer and refuse services can be addressed by contacting the Utility Billing Clerk at (630) 592-6067. For security purposes, you will need to provide your account number, name and service address of the account in order to obtain account information.
Online Bill Pay
The Village of Villa Park now accepts on-line credit card payments for Village utility bills at www.invillapark.com/resident_information/onlineepay.asp. You will need to provide your account number and the exact name on the utility billing account to create an account on this system. There will be a convenience fee (based on the amount of your bill) charged for using this system. The fee is not charged nor collected by the Village of Villa Park. This fee is to cover the costs associated with processing the credit card transaction. PLEASE ALLOW 72 HOURS FOR YOUR PAYMENT TO BE APPLIED TO YOUR UTILITY ACCOUNT.
DIRECT DEBIT PROGRAM
Residents can now have automatic payments made for the water, sewer and garbage service bills through the Direct Debit Program. With this program, you will still receive a copy of your bill with the due date. The due date is the date that the funds will automatically come out of your bank account and applied to your utility billing account. To sign up for this program, all you need is to send in the application along with a voided blank check. For more information contact the utility billing clerk.
UNDERSTANDING YOUR WATER, SEWER AND GARBAGE SERVICE BILL
The water and sewer portion of your bill is based on usage. You will be charged for every 1000 gallons of water used at the current rate. As of January 1, 2012 these rates are $6.97 for water and $2.81 for sewer service. The garbage portion is a flat rate which as of July 1, 2011 is $17.30 per month ($51.90 per billing cycle). Every resident will also be charged administrative fees of $4.50 per billing cycle. All rates are reviewed and are subject to change.
OTHER RELATED FEES
Late fees are assessed the day after your due date at a rate of 5% of your total amount due. You will receive a late notice which is mailed out the day after your utility bill is due. Any funds that are returned to the Village of Villa Park will be charged a returned check fee of $40.00. The amount of the check and the applicable fees must be paid by cash or money order. In the event of a returned check, your account will be placed on a cash only basis for a one year period. A notice will be sent to you and if not paid the water service will be terminated and a reinstatement fee will need to be paid in order to re-establish service.
SALT CREEK SANITARY DISTRICT
In addition to the utility bill from the Village of Villa Park, you will receive a separate bill from the Salt Creek Sanitary District. This is a fee for the cleaning of the dirty water and is separate from the fees that the Village of Villa Park charges for sewer usage. All residents are responsible for this billing. Salt Creek Sanitary District is not affiliated with the Village of Villa Park, however their fees are based on your water usage reported by the Village of Villa Park.
The Salt Creek Sanitary bill is sent out quarterly and usually will come a week after the Village of Villa Park Bill. If you receive your Salt Creek bill and have not received the Village of Villa Park's bill, please contact the Village of Villa Park immediately. For more information about the Salt Creek Sanitary District billing, contact them directly at (630) 832-3637. A drop box for Salt Creek Sanitary District bills is available outside the Villa Park Village Hall for your convenience. Payments cannot be taken inside the Village Hall for Salt Creek Sanitary District.
FINAL METER READING
A final meter reading needs to be done on the day of your closing (move out date) in order to send a final bill and close your account with us. This request must be made by completing the closing bill request form which is available in the Finance Department at the Village Hall located at 20 S. Ardmore Avenue; or online at /resident_information/new_resident/UtilityBilling.asp.
You must provide your account number, name on account, service address and a forwarding address for mailing purposes.
ADDITIONAL REQUIREMENTS FOR SELLING YOUR PROPERTY
No transfer stamps are required for the selling of your home in Villa Park. However, prior to selling your home, you are responsible for obtaining a Certificate of Compliance. This inspection is required upon the sale or transfer of title of any property in the Village. The Public Works Department must perform an inspection to verify that there are no illegal storm water connections (sump pumps, down spouts, area drains, etc.) to the sanitary sewer system on the premises.
Please contact the Public Works Department (630) 834-8505 to set up an appointment and return the closing bill request form along with the $50.00 fee payable in cash, cashiers check or money order (personal or business checks will not be accepted for compliance inspection fee) to the Finance Department at the Village Hall located at 20 S. Ardmore Avenue.
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