Public Works Frequenty Asked Questions (FAQ)
The following are some questions frequently received by the Public Works Department with regards to various issues. If you have a question that is not addressed here, or would like further clarification, please feel free to contact the Public Works Department for further assistance.
| General |
|
| Q. |
What is the Public Works Department's telephone number? |
| A. |
(630) 834-8505 |
|
| Q. |
What is the Public Works Department's fax number? |
| A. |
(630) 834-8509 |
|
| Q. |
What should I do in case of a Public Works emergency? |
| A. |
The Public Works Department office hours are 7:30 AM to 4:00 PM, Monday through Friday. During these hours you should call (630) 834-8505. If an emergency occurs after business hours you should call the Police non-emergency phone number at (630) 834-7447 and they will contact the on-call Public Works Superintendent. |
|
| Q. |
What constitutes a Public Works Emergency? |
| A. |
The following is a short list of emergency situations. If an incident occurs that is not on this list but you feel it warrants immediate attention, please take appropriate action as described below: |
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|
| Water |
|
| Q. |
What causes the "musty" taste and odor in the water? |
| A. |
The earthy, musty taste and odor of the drinking water is the result of compounds produced by blue-green algae and other vegetation found in Lake Michigan. Tastes and odors may be more noticeable when the lake water gets warmer. Refrigerating the water will minimize the taste and odors. The present of taste and odors does not affect the safety of the drinking water. |
|
| Q. |
What if my water has a strong chlorine smell? |
| A. |
During the summer the chlorine smell may appear stronger than what is experienced at other times of the year because compounds are released from warm water more easily. |
|
| Q. |
Why is the water sometimes cloudy? |
| A. |
Increased levels of dissolved oxygen in colder water causes this to happen. During the winter months, water may appear "cloudy" when drawn from the tap. The water will clear, from the bottom up as it warms. |
|
| Q. |
Why am I experiencing unusually low water pressure? |
| A. |
Low water pressure is usually due to plumbing fixtures problems in the home. A few simple checkpoints may solve the problem. Make sure all water valves are fully open and operational. Inspect all faucet aerators, and physically bypass your water softener if you have discontinued using it. Call Public Works at (630) 834-8505 if the problem is not corrected. |
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Public Works Director
Vydas Juskelis, P.E.
Address
Public Works Department
11 West Home Avenue
Villa Park, Illinois 60181
Telephone/Fax
| T: |
630.834.8505 |
| F: |
630.834.8509 |
| TDD: |
630.834.8589 |
E-Mail
publicworks@invillapark.com
Office Hours
7:30 AM to 4:00 PM
Monday - Friday
After-Hours Emergencies
Police Non-Emergency
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