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Building Permits

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1. What codes regulate construction in Villa Park?

• 2009 International Building Code
• 2009 International Mechanical Code
• 2009 International Fuel Gas Code
• 2009 International Residential Code
• 2009 International Property Maintenance Code
• 2014 Illinois Plumbing Code
• 1997 Illinois Accessibility
• 2015 International Energy Conservation Code
• 2005 National Electric Code
• 2009 International Existing Building Code
• 2009 International Fire Code

2. Why are permits necessary?

Permits represent the Village’s means to insure that all construction adheres to an established standard. Most major projects require a permit. The Village Board is the legislative body that determines which code standards are applied throughout the Village.

The purpose of acquiring permits is twofold:

• To ensure that all construction meets the minimum construction standards approved by the Village Board.
• To ensure that all construction meets standard life and safety codes.

Some simple permits can be issued over the counter by the Permitting Division immediately, while more complex permits require review by several entities within the Village, and consequently take five to ten working days to issue. Applications for new single family residences, new commercial structures, or additions may take up to six to eight weeks.

3. What projects require a building permit?

Everything being done outside for residential, commercial, and industrial. Residential landscaping (if not changing the grade of the land) does not require a permit. Landscaping / lighting work for all new commercial and industrial construction does require a permit.

Inside requirements:

• Plumbing
• Electric
• Adding or moving cabinets
• Building or taking down walls

4. Who should I contact for information on obtaining a permit, and what needs to be submitted?

Call or visit the Public Works Department. Additional information is also contained on this website. Informational handouts and permit applications detailing specific information for most projects are available at the Permitting Division, located in the Public Works Building at 11 West Home Avenue, or you may view the permit handouts online. Staff members are available to answer questions from 7:30 a.m. to 4:00 p.m., Monday through Friday, 630-834-8505.

5. What is required for permit submittal?

Naturally, the permit information required varies according to the complexity of the improvement. For the typical residential improvement, you are required to submit:

• General building permit application
• Sub-contractor permit applications (electric, plumbing, H.V.A.C., as applicable)
• Zoning application
• Three plats of survey indicating location of construction
• Three sets of detailed building plans
• Three sets of engineering site plans

Due to the volume of applications, only complete submittals will be accepted.
For non-residential projects, i.e. large commercial additions, new industrial buildings, generally 4 or 5 stamped sets of plans and the main building permit application need to be submitted to begin the review process.

6. How long does it take to process a building permit?

Generally weeks for the initial review; less time for small jobs, more time for large jobs, and possibly longer in our busy season. The degree to which revisions are necessary, and the response time of the applicant's architect affect the total process time.

During prime time: New construction approximately six-seven weeks.

Commercial can be longer:

• Additions second story- about two-three weeks.
• Additions ground level- about three-five weeks.

7. To what degree is the general contractor or owner responsible for the conditions of the job site and streets during construction?

The job site must be maintained in a safe condition that will not cause harmful conditions for the neighbors or the general condition of the streets. Keep in mind that a construction site is a potentially dangerous site, and it is the responsibility of the general contractor to continually monitor the conditions, and resolve any conflicts.

8. If I am hiring a contractor, will the contractor ensure that the proper permits are obtained?

The property owner is responsible for ensuring that a permit has been obtained for a project before the work begins. Whether the resident or contractor submits the plans for the permit is up to them to decide.

9. What do I do with the permit placard I was given?

The permit placard should be displayed in a window so it is visible from the street.

10. How long is a building permit valid for?

A permit is valid for one year, provided work has been commenced, and the permit has not been suspended. The Community Development Director or designee may grant two extensions of time for additional periods, not to exceed 180 days each, provided a fee of 50% of the original permit shall be charged at the time each extension is granted. For work that has been started, and has been abandoned for a period of 180 days, the permit shall become invalid.

Work authorized by a general permit must begin within 180 days of the date of permit issuance, and be completed within 180 days of permit payment. Miscellaneous permits for minor improvements such as sheds, decks, lawn sprinklers, signs, and fences are valid for 180 days.

11. What if my permit expires?

If the permit is expired for 180 days or less it shall be permitted to be renewed, provided no changes have been made in the original plans. The renewal fee shall be 50% of the amount required for a new permit. Permits which have been expired for greater than 180 days require a new application, and payment of the full permit fee.

12. What if I need to modify the approved permit plans after I have received permit approval?

Be sure to obtain permission from the Permitting Division, 630-834-8505, prior to making any changes to the approved permit plans. Modifications to plans can occur at any time during the construction of the improvement. A revised plan showing the change is required to be submitted, and approved by the building inspector. Revisions must be approved prior to inspections.

13. I can't find my Plat of Survey. How can I get the plat?

Try these options to find your Plat, or receive a new one or copy.

• Check where you keep your important papers. You paid and received it at the closing when you bought your home.
• You can check with your realtor to see if they have it. You paid about $300 or $400 at the closing for it, and it should have been given to you then.
• If you did any work since the late 1970’s that required a Plat for a permit and you gave us a copy, you can fill out a Freedom of Information form, and we will do a search of our files to see if we have the copy.
• You will need to contact a surveyor, and have a new Plat made.

14. What is the difference between the plan review fee and the permit fee?

The plan review fee covers the cost of reviewing the plan for compliance with Village codes. The permit fee covers the cost of inspecting the improvement.

15. How much review time does the Village need?

Plans are normally reviewed in 10 to 15 working days. However, this time varies depending on the time of year and type of permit. Spring and summer are particularly heavy permit application times, and reviews may take longer. Permits for new structures and additions may take up to eight weeks.

16. How long does a plan review take for simple residential permits like sheds, decks, etc.?

If the permit does not require Engineering or Public Works approval, it should take approximately three to five days. If it is anything that will cover the ground, such as; a new patio, shed with a foundation, driveway, etc, then it will take 7 to 15 business days, as we have to send those to Engineering and / or Public Works.

17. If I want to make changes to the interior of the building, what do I do?

To construct most interior improvements, you will need to obtain a building permit from the Permitting Division. Prior to beginning any construction or renovation work, contact the Permitting Division at 630-834-8505, to determine whether a building permit is required.

18. If I want to make changes to the site, what do I do?

Many exterior improvements also require review and approval. Prior to beginning any exterior construction work, you should contact the Permitting Division, 630-834-8505, to determine whether a review is required.

19. Do I need a permit, and are plans required to finish a basement?

Yes, complete plans and applications are required. The plans must include a floor plan, along with power and lighting diagrams.

20. Do I need a building permit to remodel a bathroom or a kitchen?

Yes, if you are relocating or adding a plumbing fixture, electrical switches, receptacles, or light fixtures.

Yes, if you are moving walls.

No, if it is maintenance and repair; however, if a miscellaneous (plumbing and / or electric) permit is obtained, this allows for an inspection to be made to ensure the job is done correctly.

21. Do I need a permit for re-roofing? Number of roofs allowed?

Yes, a permit is required for re-roofing. The 2009 Building Codes state that no more than two layers of roofing are allowed, due to the weight of the roofing shingles.

22. Do I need a permit to replace a fence on my property?

Yes, a permit is required to install a fence. You will need to bring in your plat of survey to acquire a permit. You are allowed to put a fence on your property line; but we recommend you place the posts three to six inches into your property. We recommend you call J.U.L.I.E. before installing the posts, at 1-800-892-0123.

23. Who is JULIE?

JULIE stands for "Joint Utility Locating Information for Excavators." Upon receiving your call, JULIE will visit your property and mark the location of non-Village underground utilities. Call JULIE toll free, at 1-800-892-0123.

24. How close to the lot line can I install a shed?

A minimum of five feet from the foundation to the side or rear lot line. Request a Residential Garages and Accessory Structures handout. Page 6 covers standards for other accessory structures which includes sheds.

25. I would like to be my own general contractor; must I, as a homeowner, be a licensed contractor with the Village?

We require that a Homeowner acting as a general contractor must be registered as a general contractor, and submit all required documents. The Village of Villa Park must be named as the certificate holder, as well as additional noncontributory insured. A $10,000.00 surety bond is required from all General Contractors, which states that the bond holder is a General Contractor.

Any other person or contractor, acting as the general contractor on a project that requires a building permit, even without compensation, must be licensed, insured, and bonded. A homeowner / resident residing in the residence during construction, is not required to be licensed and bonded.

26. What is a stop-work order?

A stop work order is exactly what it says- an order to stop all work, and is issued for improvements for which a permit has not been issued or for work which is proceeding in conflict with the approved plans or inspections procedures.

27. If I do any work to my home, will my property taxes be increased?

Generally speaking, items normally considered usual and customary maintenance / upkeep do not qualify for a Home Improvement Exemption, nor do totally new single-family residences.

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Construction

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1. If I want to make changes to the interior of the building, what do I do?

To construct most interior improvements, you will need to obtain a building permit from the Permitting Division. Prior to beginning any construction or renovation work, contact the Permitting Division at 630-834-8505 to determine whether a building permit is required.

2. If I want to make changes to the site, what do I do?

Many exterior improvements also require review and approval. Prior to beginning any exterior construction work, you should contact the Permitting Division, 630-834-8505, to determine whether review is required.

3. Do I need a permit and are plans required to finish a basement?

Yes, complete plans and applications are required. The plans must include a floor plan along with power and lighting diagrams.

4. Do I need a building permit to remodel a bathroom or a kitchen?

Yes, if you are relocating or adding a plumbing fixture, electrical switches, receptacles, or light fixtures. Yes, if you are moving walls. No, if it is maintenance and repair; however, if a miscellaneous (plumbing and / or electric) permit is obtained, this allows for an inspection to be made to ensure the job is done correctly.

5. Do I need a permit for re-roofing? Number of roofs allowed?

A permit is required for any roofing work. The 2009 Codes state that no more than two layers of roofing are allowed due to the weight of the roofing shingles.

6. Do I need a permit to replace a fence on my property?

Yes, a permit is required to install a fence. You will need to bring in your plat of survey to acquire a permit. You are allowed to put a fence on your property line; but we recommend you place the posts 3 - 6 inches into your property. We recommend you call J.U.L.I.E. toll free, 1-800-892-0123, before installing the posts.

7. Who is JULIE?

JULIE stands for "Joint Utility Locating Information for Excavators". Upon receiving your call, JULIE will visit your property and mark the location of non-Village underground utilities. Call JULIE toll free at 1-800-892-0123.

8. How close to the lot line can I install a shed?

A minimum of five feet from the foundation to the side or rear lot line (see Residential Garages and Accessory Structures handout. Page 6 covers standards for other accessory structures which includes sheds).

9. What is the maximum height of a shed?

The maximum height of a shed is 10 feet to the peak of the roof.

10. Can a homeowner do their own electrical work?

A homeowner can do small electrical repairs, i.e. change outlets, switches, etc., without needing a licensed electrician. However, service upgrades, modifications to existing electrical service, or new electrical work must be done by a licensed electrician with current bond and insurance.

11. When and where are GFI outlets required?

GFI outlets are required on the exterior of your home as well as in garages, unfinished basements, kitchens, baths, pools, or any location that is near a water source or in a damp location.

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Fire Department

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1. Can the Fire Dept. check my child safety seat for correct installation?

Yes - Fire Dept. Admin Asst. Mary Hornback is a certified Child Passenger Seat technician and can help caregivers with the correct installation of their child's safety seat. Appointments can be made by calling the Villa Park Fire Department at 630.592.6099. 

2. Does the Fire Department offer CPR courses?

Yes - Villa Park Paramedics teach American Heart Assn. Heartsaver CPR/AED (Adult/Child/Infant) and BLS for Healthcare Provider Classes at the Iowa Community Center at 338 N. Iowa in Villa Park. Click here for upcoming classes and to register. 

Click here to register for upcoming classes.

3. Can the Fire Department help counsel a child who has a problem with setting fires?

Yes. The Fire Department has a program entitled Juvenile Firesetters where specially trained firefighters can meet with your child one-on-one.

4. Will the Fire Department check my blood pressure?

Yes - Stop by Station 81 located at 1440 S. Ardmore or Station 82 located at 102 W. Plymouth, Monday - Friday, between 7:00 a.m. - 9:00 p.m.

5. Can the Fire Department help rescue a distressed animal?

For help rescuing distressed wild animals, the Willowbrook Wildlife Center located at 525 S. Park Blvd. in Glen Ellyn can help and can be reached at 630.942.6200. More information regarding distressed wild animals can be found at their website www.dupageforest.org/willowbrook-wildlife-center.

6. Does the Fire Department fill swimming pools or pump out basements?

No. Unfortunately, taking these types of requests puts unnecessary strain on the Fire Department budget.

7. Does the Village allow outdoor fireplaces?

Yes, if used in accordance with Ordinance # 3126 passed in March 2002, which states the burning of seasoned firewood in an "outdoor fireplace" is allowed but only when the following are strictly adhered to:

• Use of cured firewood only. Firewood must be cut into logs and not freshly cut or "green."
• No burning of any leaves, twigs, or paper products.
• The fireplace must have a secure, suitable cap and suitable screening in place on all sides to prevent embers from flying.
• The fireplace must not be left unattended.
• Be considerate of neighbors and use the fireplace where smoke will not disturb them.

A code official or his designate may prohibit the use of an outdoor fireplace if the products of combustion create or add to a hazardous or objectionable situation.

8. Can I use an outdoor grill (gas, propane, charcoal, barbecue, BBQ) on my apartment deck or patio?

There are many variables involved in outdoor grill use on apartment decks and patios. There is no one direct answer to this question. Please call the Fire Department Administrative Office at 630-833-5350 Monday - Friday, 8:00 a.m. - 4:30 p.m. for more information. Please note that your landlord may also have guidelines for grill usage on their property.

9. Does the Fire Department give individual and group tours of the Fire Station?

Yes - Tours of the Fire Department can be scheduled by calling Admin. Asst. Mary Hornback at 630.592.6099.

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General

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1. How should yard waste be prepared for pickup?

Branches and limbs must be bundled with twine or string only. Bundles should be 18 inches in diameter by 4 feet long or less. Limbs larger than 4 inches in diameter will not be taken. Grass clippings and leaves must be placed in a 30 gallon can or Kraft paper bag with a yard waste sticker attached. Yard waste stickers are available for purchase at the Village Hall, 20 South Ardmore Avenue, as well as other retail locations. Do not place yard waste in plastic bags. How should yard waste be prepared for pickup?

2. How do you dispose of paint?

Latex paint needs to be dried out, with lid removed for disposal at curb. All other paints need to be disposed of at a recycling center. Call Dupage County Hazardous Waste at 630-407-6700.

3. Where can I register to vote?

Register to vote in the next election at the Villa Park Public Library, 305 South Ardmore Avenue by the traditional voter registration deadline (28 days prior to the election).

Beginning 27 days before the election, voters unable to register prior may register at the Election Commission office, 421 N. County Farm Road, Wheaton, IL.

Visit the DuPage County Election Commission website for more information.

4. Who do I contact when my garbage or recycling has not been picked up?

Questions about the service, collection procedures, or what will / will not be collected under the program? Call Roy Strom Co. at 630-469-5005.

5. Does the Fire Department offer CPR courses?

Fire Department CPR Instructors teach CPR at the:
Iowa Community Center
338 N. Iowa
Villa Park
Please call the Fire Department at 630-833-5350 for more information and schedules.

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Miscellaneous

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1. How can I determine if my property is in a floodplain?

The Villages Public Works Department maintains the floodplain and wetland maps. You should call the Public Works Department, at 630-834-8505.

2. Where can I find economic and demographic data?

The Community Development Department has a variety of economic and demographic data available, including demographic information for the Village of Village of Villa Park, DuPage County, and the State of Illinois.

The United States Bureau of the Census provides extensive data collections at no charge to the public. Environmental Systems Research Institute (ESRI) also provides various demographic and market reports at minimal cost.

3. When can I expect the deposit to be refunded?

The Public Works Department will process the deposit and any applicable engineering escrows when all the work is completed, a final inspection is made, the work is approved by Village inspectors, and the form requesting the refund is received at the Public Works Department.

Generally it takes three to four weeks for the refund to be processed through the Finance Department, and approved by the Board of Trustees.

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Opening A Business

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1. What are the guidelines for running a business from my home?

The guidelines for home occupations can be found in the municipal code under Appendix C Article 18 of the Code of Ordinances.

2. Where can I find information on available locations for my business?

The Community Development Department keeps an inventory of available space within the Village, and can help you find an appropriate location. Their database is located online, for your convenience.

3. What should a business owner do before signing a lease, or purchasing property?

Prior to signing a lease or purchasing property, you should contact the Community Development Department, 630-433-4300, to confirm that your business use is permitted at that location, and to discuss any site limitations.

If you are leasing or purchasing an existing space or building, you may want to contact the Permitting Division to schedule a pre-inspection of the property to determine whether improvements are necessary, or possibly to bring the building into compliance with the Village Code. This pre-inspection fee is $50.

Finally, you will need to obtain a Certificate of Occupancy prior to starting business from the Permitting Division.

4. How do I find out whether my business is a permitted use?

The easiest way to determine whether your business is a permitted use at a particular location is to contact the Community Development Department, 630-433-4300. Staff will assist you in making this determination and, if necessary, can direct you to other locations in the Village where your business may be permitted.

5. Where can I find information on expanding my business?

If you are interested in expanding your current business facility or operations, you should contact the Community Development Department at 630-433-4300, to discuss options for on-site expansion, or relocation to a larger facility.

6. When opening a business, what is the first thing to consider?

Location is important to consider when opening a business. The zoning of the property must be checked to ensure that the proposed use meets Village zoning requirements.

7. What does a business owner need to do before opening?

A business must obtain a Certificate of Occupancy from the Village of Villa Park.

8. What is a Certificate of Occupancy?

A Certificate of Occupancy is an approval that the business space and use complies with the Codes and Ordinances of the Village. This certificate is required before the building can be occupied, and is not transferable to another location, or another business .

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Planning & Zoning

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1. What are the guidelines for running a business from my home?

The guidelines for home occupations can be found in the municipal code under Appendix C Article 18 of the Code of Ordinances.

2. How do I find out the zoning of my property?

Contact the Community Development Department at 630-433-4300, and provide staff with either an address or a parcel identification number (PIN). Staff can then provide a proper zoning classification for the property. You can also view the zoning map to determine the zoning classification of the property.

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Police

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1. Can I park my vehicle on any Village street over night?

There is no parking on any Village street from 2:00 a.m. - 6:00 a.m. If there are extenuating circumstances, permission can be obtained on a limited basis by going to Overnight Parking Quick Link located on the Police Department web page.

2. Where can I park my car if I want to take the Metra train?

The Village provides parking areas designated for Metra commuters. Daily pay areas are available, in addition to permitted parking areas. Quarterly permits may be purchased at the Village Hall for $100 per quarter. Daily parking may be purchased through the Passport app for $2.00 per day, or at the Police Department at $4.00 per day.

3. Where can I pay a ticket I received for a Village ordinance violation?

You may pay by mail or in person at either the Villa Park Police Department or Villa Park Village Hall. Payment can also be placed in the drop box located in the Village Hall parking lot.

4. Lost animals?

Animals are picked up by the Village of Villa Park Community Service Officer and briefly detained while efforts are made to locate the owner. If the owner can not be located, the animal is transferred to the DuPage Animal Hospital, located at 377 E. North Avenue, Villa Park, Illinois, 60181.

5. How do I get copies of police reports?

Contact the Records Division of the Villa Park Police Department, Monday - Friday, between 7:00 a.m. - 4 p.m.

6. Are fireworks legal in the Village?

Most fireworks, such as Roman candles, firecrackers, sky, and bottle rockets are illegal in the state of Illinois. While retail establishments may sell fireworks such as sparklers, poppers, and snakes, we strongly discourage their use. A sparkler can reach temperatures as high as 1800 degrees, which can cause permanent disfigurement, or even death.

7. What should I do if involved in a minor non-injury vehicle crash?

Move the vehicles out of the road to a safe area and contact the police immediately by dialing 911.

8. What is the non-emergency telephone number?

1-630-834-7447

9. When is the Police Department open?

The emergency functions of the Villa Park Police Department are staffed 24 hours each day for your safety. Administrative services are available Monday - Friday, from 8:00 a.m. - 4:00 p.m. The Front Desk is open Monday - Friday from 7:00 a.m. to 7:00 p.m., Saturday, from 9:00 a.m. - 5:00 p.m, and is closed on Sundays and holidays. 

10. Where is the Villa Park Police Department located? How do I get there?

The Villa Park Police Department is located at 40 South Ardmore, just south of St. Charles Road and and across from the Jewel Grocery Store.

11. Will the Villa Park Police Department take my fingerprints for a job application or professional license?

The Villa Park Police Department will take fingerprints for job applications, a professional license or immigration purposes for residents of Villa Park or for people who are being fingerprinted because of a business or professions located in Villa Park. Fingerprinting is done by appointment only. For fingerprinting appointments or further information, contact Villa Park Police Detective Division at 630-834-7447.

12. What about all of the solicitors who want money for the police department, are they legitimate?

All of us receive phone calls and fliers from different organizations saying they represent the Villa Park Police Department in fundraisers. Many of these organizations are shadowy solicitors, not authorized by the Villa Park Police Department. The Villa Park Police Department does have an organization, the Villa Park Police Benevolent Association (V.P.P.B.A.) that conducts solicitations. This organization is comprised of officers from the Villa Park Police Department and any funds solicited are for the benefit of its members and not the Police Department.

13. Can I call the police on my cellular phone?

In DuPage County, if you dial 911 on you cell phone the call will be routed to the sheriff's office and that, in turn, will be re-routed to a Villa Park dispatcher. The Villa Park Police will get the call, although it may take an extra minute or two because of the call transfer.

14. When should I call to report suspicious activity?

If you see some activity that you feel is suspicious in nature, please call 911 as soon as possible, explain the problem, location, and the description of individuals or vehicles. You do not have to leave your name. If you feel it is suspicious activity, it probably is. You are the one who is familiar with your neighborhood. The Villa Park Police will respond as soon as possible and check out the suspicious people in a professional and courteous manner.

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Property Maintenance

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1. When can I put out my garbage cans for pick up?

Domestic garbage and landscape waste shall not be placed, or permitted to remain upon any parkway within the Village for purposes of being picked up by a regularly scheduled scavenger service sooner than one day before their regularly scheduled day for pickup, and any disposal device or container shall be removed from the parkway no later than one day after the scheduled pickup.

2. How do I get graffiti removed from my property?

The graffiti removal program is a no-cost service to residents and businesses. Village staff will remove the graffiti within three working days. To have graffiti removed:

• Call 9-1-1. A police officer will come to the site to photograph and catalogue the incident.
• Sign a Graffiti Removal Waiver at the Police Department or Community Development Department. This form authorizes the Village to come into private property and remove the graffiti. The waiver is active for one year, and must be signed by the owner or agent.

3. Is open burning allowed in Villa Park?

Open Burning is prohibited, except with the express written permission of the code official or his designate. Exceptions include; recreation fires that are allowed for cooking food on grills, barbecues, kettles, smokers, and similar appliances Fire pits, fire rings, or other fires on the ground are prohibited.

The burning of seasoned firewood in an "outdoor fireplace" is allowed. The wood used shall be cut into logs, and not freshly cut, or "green." The appliance used shall have a secure, suitable cover, and suitable screening in place on its sides. The code official or his designate may prohibit the use of an outdoor fireplace if the products of combustion create, or add to, a hazardous or objectionable situation.

4. My neighbors grass is about eight inches long; is there anything I can do?

You can contact the Community Development Department at 630-433-4300, with the address.

5. How can I report a property maintenance violation or other Building / Zoning Code violation?

You can report a violation of Village Code to the Community Development Department, by calling 630-433-4300.

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Public Works

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1. Are there any watering restrictions?

Between May 15 and September 15 of every year, the Village of Villa Park follows an even/odd watering restriction. Even numbered addresses can water on even numbered days, and vice versa for odd. For example, if you live at 29 N. Michigan Avenue, you would be allowed to water on the 1st, the 3rd, etc. of each month. Watering should not take place between the hours of 12:00 pm and 6:00 pm, per Village Code (Section 25-367).

2. Public Works dug up my parkway for a water / sewer repair, who's responsible to fix it?

The Public Works Department restores sites where water / sewer repairs are done by the Village. Contractors and utility companies are generally responsible for restoration of their own excavations.

3. What are some ways that I can conserve water?

Please check out these water saving tips in indoor water use, outdoor water use, and lawn care water use documents.

4. What causes "musty" taste and odor in the drinking water?

The earthy, musty taste and odor of the drinking water is the result of compounds produced by blue-green algae and other vegetation found in Lake Michigan. Tastes and odors may be more noticeable when the lake water gets warmer. Refrigerating the water will minimize the taste and odors. The present of taste and odors does not affect the safety of the drinking water.

5. What do I do if my garbage / yard waste was not picked up?

The Village of Villa Park has contracted Roy Strom to provide refuse, yard waste, and recycling services. Please contact Roy Strom at 708-344-5000.

6. What if my water has a strong chlorine smell?

During the summer the chlorine smell may appear stronger than what is experienced at other times of the year because compounds are released from warm water more easily.

7. What is the Public Works Department's fax number?

The Public Works Department fax number is 630-834-8509.

8. What is the Public Works Department's telephone number?

The Public Works Department phone number is 630-834-8505.

9. What should I do in case of a Public Works emergency?

The Public Works Department office hours are 7:30 a.m. to 4:00 p.m. Monday through Friday. During these hours you should call 630-834-8505.

If an emergency occurs after business hours you should call the Police non-emergency phone number at 630-834-7447 and they will contact Public Works.

10. Who do I call if my sewer is backing up?

Call the Public Works Department at 630-834-8505. If you have already contacted a plumber, call Public Works when the plumber arrives.

11. Who do I contact for questions about my water bill?

Please contact the Village's Finance Department. They can be reached at 630-834-8500.

12. Who do I notify if a street light is out?

Street Lighting is provided by both the Village and ComEd. The Village is responsible for the maintenance of street lights on concrete and metal poles. ComEd is responsible for the maintenance of street lights on wooden poles.

If you would like to report a Village street light out by phone, the Public Works Department can be reached at 630-834-8505 and ComEd can be reached at 800-EDISON1 (800-334-7661).

13. Who is responsible for maintenance of the parkway?

By Village Code, the adjacent property owner is responsible for routine maintenance (mowing, watering, etc.) of the parkway.

14. Who maintains the parkway trees?

The Village's Forestry Division, a division of the Public Works Department, maintains the parkway trees.

15. Why am I experiencing unusually low water pressure?

Low water pressure is usually due to plumbing fixtures problems in the home. A few simple checkpoints may solve the problem. Make sure all water valves are fully open and operational.

Inspect all faucet aerators, and physically bypass your water softener if you have discontinued using it. Call Public Works at 630-834-8505 if the problem is not corrected.

16. Why is the water sometimes cloudy?

Increased levels of dissolved oxygen in colder water causes this to happen. During the winter months, water may appear "cloudy" when drawn from the tap. The water will clear, from the bottom up as it warms.

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Red Light Cameras

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1. Is the citation valid if it was not issued by a uniformed police officer?

Yes. These violations will be reviewed and authorized by sworn officers of the Villa Park Police Department. Each reviewing officer will be specifically trained in the operation and review process of the Red Light Photo Enforcement Program. These tickets are treated as a civil violation (just like a parking ticket) and will not impact the registered owner's driving record or insurance rates.

2. What do I do if I receive a citation?

If you receive a citation in the mail you should follow the instructions on the back. Detailed information is provided on how to pay or contest the violation. Should the individual decide to contest the violation, he / she may do so through the Village's adjudication program.

3. What if I wasn't driving the car?

Under Illinois State Law, HB 4835, the registered owner of the vehicle is liable for any automated traffic law violations that occur to the vehicle, regardless of who is operating it.

4. How much is the fine?

The fine is $100 for each violation.

5. How much time do I have to pay my Red Light Violation Notice?

You must pay the civil penalty on or before the due date on your violation notice. The due date for payment is located on the top and bottom right of your violation notice.

6. Can a hearing date be re-scheduled?

Yes - a hearing date may be re-scheduled once.

7. Why has the Village of Villa Park decided to implement an Automated Red Light Photo Enforcement Program?

According to the Insurance Institute for Highway Safety, nearly 2 million crashes occur each year at intersections. In 2005, red light running resulted in 800 fatalities and over 165,000 injuries.

It is the Village’s belief that implementation of an Automated Red Light Photo Enforcement Program will reduce the number of red light collisions and injuries associated with such crashes. The goal of this program is to increase traffic safety in Villa Park by reducing red light running violations, red light crashes, and red light injury crashes without impacting city funds.

8. If I am in the intersection when the light is yellow and the light changes to red, will I receive a notice of violation?

No. The automated system only becomes active once the red light is showing. It will not capture a vehicle that enters the intersection prior to the light changing to red. If you entered the intersection on yellow, it is legal to clear the intersection if the light turned red while you were still in the intersection. In the violation notice, the first photo shows your car at the white line when the stoplight was red. In the second photo the stoplight was still red when the car proceeded into the intersection.

9. Will the red light cameras take a picture of the driver of the vehicle?

No. A violation of the Villa Park Ordinance is a civil violation assessed against the owner of the vehicle; it is not a criminal violation. Similar to a parking ticket, there is no need to identify the driver and therefore, no need to capture the image of the driver. This violation will not affect your driving privileges or insurance rates.

10. Where can I go to view my video and images?

To view your violation video clip and images, log on to RedLightViolations. To log on to the site you must enter your 16 digit Notice Number and License Plate information located at the top right of your Violation Notice. If you do not have internet access, you may visit any public library for internet access to view your video.

11. What if I was not the operator of the car at the time the violation took place, am I still liable?

Under Illinois State Law, HB 4835 effective May, 2006, the registered owner of a vehicle is liable for any automated traffic law violations that occur to the vehicle. It does not matter who was driving the car, the law clearly states that the registered owner is liable.

12. The car was a rental, why did I receive the violation notice?

Under the law, the person(s) designated on the rental or lease agreement of a vehicle as the driver(s) of that vehicle is responsible for any assigned violations during the rental period. Your name and address were provided to us by the rental car agency.

13. What happens if I ignore the a violation notice?

Failure to pay the civil penalty or to contest liability prior to the pay or contest date on the notice will result in a determination of liability being entered against you. You will be given another 14 days to pay, at which time, if payment has still not been received, a final determination of liability will be issued. If the final determination of liability is not paid, a late payment fee will be imposed and the fine increased. If this second notice remains unpaid, collections and an entry of a judgment against you may proceed.

14. My payment has already been sent; will I still be charged late fees?

Payment must be received on or before the pay or contest date indicated on the violation notice. Postmarked dates are not considered as payment received, and payment extensions are not granted.

15. I paid the violation; why did I receive another Violation Notice?

The notice you just received could be for additional violations or it may just be a second notice which crossed your payment in the mail. Payments are posted the same day they are received, but you may call the toll free number on the notice for assistance and to confirm receipt.

16. If I pay the fine, can I then contest it or ask for a hearing?

No. Once you have paid a fine it is considered an admission of liability and requests to contest or schedule a hearing will not be granted.

17. How do I know these violations are valid?

Images of your vehicle were captured and recorded by an Automated Red Light Photo Enforcement System. Your images and an actual video of the occurrence are available online for your review at RedLightViolations.

The images and video passed a two part review process by qualified technicians before being submitted to the Villa Park Police Department for final review and approval. The alleged civil infraction notice was then mailed to you as the registered owner or identified driver. Confirmation of your name, address and vehicle registration information was provided to the Villa Park Police Department by the Illinois Secretary of State’s Office. You have the option of contesting the violation either by mail or by requesting an in-person hearing.

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Signs

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1. Where are the Village Sign Codes?

Sign size, shape, location and content are regulated by Article 19 of the Zoning Ordinance.

2. What wall signage is permitted for a tenant space in an existing shopping center?

Wall signage is allowed on the front of the building, with a maximum size of 1.5 times the width of the frontage of the tenant space. For information on wall signage, see Article 19.4B of the Zoning Ordinance.

3. What kind of temporary signs are permitted for a business?

For grand openings the following signs are permitted: cold air inflatable devices, non-flashing portable signs, banner signs banners / streamers, searchlights, and beacons. For additional regulations please see Article 19.6A.

Temporary Advertising Signs permitted include: banner signs, pole banners, and placard signs. For additional information on Temporary Advertising Signs please see Article 19.6B. A building permit is required for temporary and grand opening signs.

4. Is any off-site advertising permitted?

No. See Article 19.4, Signs Permitted.

5. Are inflatable devices, banners and streamers permitted?

Only as part of a Grand Opening. See Article 19.6A.

6. Is a sign permit required for a face change only?

Yes, a permit is required for all changes to signs. This is to verify that the sign size, colors, and illumination are in compliance with the Zoning Code.

7. Why is a permit required for a temporary sign?

Permits are required in order to preserve the integrity and appearance of the Village. By following the requirements outlined in the Sign Ordinance (Section 19.6, Temporary Signs) the Village regulates the type, size, duration, and location of the sign.

8. Do all temporary signs require a permit?

Permits are required for special promotion and grand opening signs. Examples of these types of signs are banners, placard signs, and other temporary signs.

Temporary tents also require a permit. Please contact the Permitting Division, at 630-834-8505, for applicable regulations.

Permits are not required for residential garage sale signs, or residential real estate signs; however, regulations do apply.

9. Is there a charge for a temporary sign permit?

Yes, the permit fee is $50.

10. Are inspections required when a temporary sign permit is initiated?

Inspections will automatically be scheduled by the Permitting Division staff for the temporary sign take-down date, stated on the permit.

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Smoke Detectors

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1. Can the Fire Department help me install a smoke detector?

Yes - If you have questions on what type to buy or need help installing call the Fire Department at 630- 833-5350 Monday - Friday, between 8:00 a.m. - 4:30 p.m.

2. Which smoke detector should I buy?

Buy only smoke detectors that carry the label of an independent testing laboratory. Several types of detectors are available. Some run on batteries, household current, "ionization" sensor, or "photoelectric" detection. All approved detectors, regardless of type, will offer adequate protection provided they are installed and maintained properly.

3. How many smoke detectors do I need?

Install a smoke detector outside each sleeping area and on every level of the home, including the basement. On floors without bedrooms, detectors should be installed in or near living areas, such as dens, living rooms, or family rooms.

4. Will the Fire Department come out and check my smoke detector to see if it is working properly?

Yes - Just call the Administrative Office at 630-833-5350 Monday - Friday, 8:00 a.m. - 4:30 p.m. Someone will come out to be sure your smoke detector is working properly.

5. Are landlords required by law to furnish smoke detectors in their buildings?

Yes - In both multi-family and single-family homes at least one smoke detector is required outside the sleeping areas, and it is recommended that each level has at least one smoke detector.